Dec 01, 2016 there is a serious problem with buses plying from uttam nagar terminal mostly bus route nos 753, 740, 711 these bus routes have dedicated bus routes to go from janak puri inside by taking left turn from janak puri c 1 but so many drivers of mentioned bus routes used to go straight via dabri crossing, janak cinema. If this driver is not reprimanded, then you should make arrangements to pick up your son from school. Take a look at the nussbaum transportation services, inc. Bus service the bus company sent a 43 passenger bus. Richard fisher, for a 50 passenger bus to take us to our family reunion in ridgeland ms. There have been more than 1100 complaints about the regions bus service so. They deliver on the things they tell you and make you feel welcome and important. Id stick with uncut larry david, or go with the mellower men of a. Go bus drivers compete for the crown go bus go bus. Goahead london is the largest bus company in london, providing nearly a quarter of the capitals buses. We take feedback about our staff very seriously, so please provide as much detail as possible so we can investigate your issue. Tell who, what, when, where, give names, addresses, and anything that will best describe what happened.
However, many of the drivers were helpful and encouraging. Knox county schools a copy of this report will be sent to the bus contractor. Jan 17, 2012 nussbaum transportation, based in normal, ill. Bus drivers have no control of those around them while on the road, and must be ready for anything that might cross their paths. The framework provide a transit agency with a set of would standardized modular methodologies for studying distraction over a wide range of cost and time intervals. On the tfl website it says a complaint should be made to the bus company first, but i know people have made complaints to tfl, hence i am a little confused.
The driver s main priority and safety duty to the passengers is to concentrate on driving safely. Hundreds of complaints about bus drivers, but stress. As director of human resources and safety for leading truckload carrier nussbaum transportation, he had lots and lots of data. We would like to show you a description here but the site wont allow us. Hey guys, im looking to use the go transit tomorrow more specifically the go bus. The bus driver opened both over head vents due to a so called smell. Would definitely ride with go bus again in the future. A spokesperson for go told global news the incident happened just after 1. There have been more than 1100 complaints about the regions bus service so far this year. All drivers go through our driver mentoring program which helps implement safe driving habits, save fuel and make more money through our bonus program. Go bus driver steps in to help young woman being stalked at night. Nussbaum makes a promise during recruitment to tell you the straight truth.
Action taken name date return form to school or transportation department. Feb 6, 2020 professional bus driver, poole, england. The centers bus driver, ricky hernandez, also cares passionately for his young charges and worries about their treatment. Nussbaum transportation stresses communication with drivers. For privacy and staff confidentiality reasons we cant always give detailed feedback on the actions we take about. Want drivers who not only stay with your company longterm, but also go the. Resolver can help you send your complaints to megabus. Managing difficult passengers transport safety victoria.
Such treatment, combined with stress training and conflict resolution, could go a long way toward decreasing the health risks of the job. In a six month span this year from august to january metro nashville public schools saw 400 bus driver complaints. Metrolinx says an investigation is underway after a go transit bus driver in toronto allegedly failed an alcohol test, causing management to. Equipment is fine but as a new driver and getting an old truck that breaks down before the first week on my own, and few other new drivers experienced the same thing. I love go buses for that plus the driver never goes the speed limit. Hundreds of complaints about bus drivers, but stress taking. Family emergency and will still be at the doctors at 4. The key to a successful approach is to empower the drivers and get their buy in to any technology. Richard fisher sent us a 43 passenger bus on the night of departure 3 hours late.
Im one of those lucky people who get to work at something they love with exceptionally gifted people who truly work together with others best interests at heart. And im rewarded in so many ways beyond the great pay. Bus driver assaulted by passenger in downtown hamilton. The driver went to cops to lodge a complaint that a public servant driver was.
Oct 10, 2014 all great bus drivers are natural leaders. It is absolutely freezing and i along with my fellow passengers are miserable. It made my reservation so much confinement for me do that. But its a day thats very easy to overlook, especially since bus drivers can often be seen as just mechanical extensions of the bus itself. Safer web company snapshot nussbaum transportation. Check in with staff inside the terminal and pick up your boarding pass. Nussbaum can work out another idea for new driver s and better trucks. Three things are required of a bus driver from wheelchairbound passengers to lower the bus, to unfold the ramp and to lift the seat in the 4seated area.
How to build an engaged driver workforce drivers trucking info. Apr 28, 2017 the majority of the nearly 400 bus driver complaints metro nashville public schools received between august and january led to some disciplinary action against the driver, school officials said. Not a good company dishonest and dont go by the the faith and family they preach. Or do i have to purchase a day pass as i do not think there is a place to purchase day passes where the stop is. Metrobus drivers get customer service training the. Academy bus bus driver was driving like drunk and aggressively bus number 47 time 4. But when you get dealt a shitty busdriver, it really can spoil your day, especially when youre in a wheelchair and need a tad bit more assistance. For help on the explanation of individual data fields, click on any field name or for help of a general nature go to safer general help. Emily nussbaum of the new yorker the pulitzer prizes. Nussbaum can work out another idea for new drivers and better trucks. Apr 10, 2009 for instance, if there was a problem with 1 of the bus drivers and it was reported to the mta, the person taking the complaint was a former bus driver, and the complaint was never dealt with appropriately, because this person was trying to save face for her friends. Go buses has apps that i can order or get ride for it.
Problems with rude or angry bus drivers fixmytransport journal. Jul 19, 2016 bus driver actions make up the bulk of complaints received about canterburys bus service each month. Passenger feedback rider complaints, compliments and general information passenger involvement and comments are welcome at all times. This page provides guidance for bus operators about how to manage the risks posed by disruptive passengers. Parking at riverside station for the weekend was easy and inexpensive with the paybyphone app. If a passengers conduct distracts the driver it may be unsafe to continue the journey. Safer web company snapshot nussbaum transportation services inc. Apply to bus driver, dispatcher, project intern and more. When i board the bus at the go transit stop, can i just pay the driver cash. Ricky, the bus driver and one of the few employees who have the kids backs. Most of all go buses stops in alewife where it takes me 11 minutes to walk to from station to her place.
Watson explained that good driving behavior should be part of the drivers key performance indicator. I left my daughter age 14 on the bus while i went outside to get my bag. Just another complaint about aucklands public transport. Ecan commissioner rex williams said it was important to look at the number of complaints compared to the total trips.
My family had a contract with coast to coast bus company which is operated by a mr. To find out if this entity has a pending insurance cancellation, please click here. The drivers main priority and safety duty to the passengers is to concentrate on driving safely. The information below reflects the content of the fmcsa management information systems as of 05122020. Hi all, sorry if this question has been asked before, but how do i go about making a complaint about a bus driver. Bus driver actions make up the bulk of complaints received about canterburys bus service each month. I was on my way home from elephant to camberwell, the traffic was pretty bad today hence i had to do quite a bit of filtering, but was doing so with bearing safety in mind. How to complain about megabus customer service resolver is a completely free complaintresolution tool that puts the british consumer directly in touch with the customer service providers who can resolve their complaint. Nashville schools collects resolutions to bus driver.
Nussbaum is at the cuttingedge of industry equipment innovations meaning our drivers have fewer issues on the road. The driver is responsible for driving the bus safely, managing passenger disputes and unruly behaviour on the bus, retailing, information provision, first aid, delivering services to all passenger groups with varying needs, and delivering customer service in a pleasant and professional way. A sample of bad bus driver behavior is provided to help guide a personal transportation complaint letter. Before we let this fine weekend fade to black, i want to remind everyone that monday is bus driver appreciation day weve mentioned this holiday yes, im calling it a holiday quite a few times in previous years. From a nationwide pool of 2,200 employees 11 finalists have emerged, with representatives from both the urban and school bus divisions of our company. Go straight to the correct contact point within an organisation make use of a series of simple templates to help make raising your complaint as simple and quick as possible. Their isnt any perfect trucking company out there but nussbaum comes just about as close to it as any company that ive seen. Equipment is fine but as a new driver and getting an old truck that breaks down before the first week on my own, and few other new driver s experienced the same thing. Serving the bus and passenger rail industries for more than a. Pace also relies on the passengers to help with monitoring, so we welcome passenger comments both criticism and praise. Mar 11, 2017 the bus roadeo is a celebration of the exceptional driving and customer service skills we aim to instill into every one of our drivers, go bus managing director calum haslop says. Over the years, weve had many different trailer designs but the one constant has been our commitment to our customers, our employees, and above all, our faith. Although tiring, driving a large red bus is very enjoyable. As a driver, youre in charge of the wellbeing of a bus full of passengers.
Bus drivers deal with two wellknown stress inducers. May 23, 2012 more parents are coming forward with concerns over how a substitute bus driver missed every bus stop on a route from an elementary school last week. The bus roadeo is a celebration of the exceptional driving and customer service skills we aim to instill into every one of our drivers, go bus managing director calum haslop says. Pace staff monitors all services with the goal of continually improving quality. Many companies do but few deliver and follow through. Go bus driver refuses to let toronto boy, on bus despite widespread presto malfunction that saw his card denied by ben spurr transportation reporter fri. For privacy and staff confidentiality reasons we cant always give detailed feedback on the. In order to be considered for a bus driver employment opportunity, you must submit your resumeapplication online.
Nussbaum provides truckload services, dedicated contract carriage, and third party logistics throughout the united states. In this file photo, a bus arrives late for a school dropoff at jere. When it comes to working with drivers, nussbaum has once again been recognized as one of north americas bestofthebest in the forhire trucking segment. One of the most frequent complaints from riders is rude and. The objective of this was project to develop a modular research framework for studying transit bus driver distractions.
So, having that ability and confidence to lead is essential. Go transit driver bryan jeresano came to the rescue of an 18yearold student as she waited for a ride at night. Bus service can be more readily expanded, but to win over riders, metros bus division must win a public relations battle. All ticket holders will be refunded via the method of payment used to book their tickets. The first time we did this, i thought it might be an hourlong complaint session. Treating drivers right keeps nussbaum driver turnover low. The carrot approach produces far better long term results, he said.
No wonder, then, that they are not always twinklyeyed paragons of civility. Susanpreslotted nussbaum was a 24vyearold student in chicagov on her way to acting. But whereas every character on louie from the lazy bus driver to the drunk. In another recent incident, a best bus dashed a bike and was trying to run when a few citizens stopped the bus. Problems with rude or angry bus drivers fixmytransport. More parents are coming forward with concerns over how a substitute bus driver missed every bus stop on a route from an elementary school last week. Posted 19th june 20 by myfanwy in advice, problems with buses. Delhi transport corporation against dtc bus drivers. After the bus five minutes behind, there wasnt another one for 30 minutes and its that one that we ended up getting on. If you want to drive for a company that treats drivers like royalty, then go to nussbaum. Their new driver training program is very detailed and comprehensive and the best in the industry. School bus complaint bus number school contractor name drivers name date of incident time of incident location complaint registered by. Go buses pick up locations go buses bus stops go buses. Nussbaum transportation why nussbaum transportation was ready for a videobased safety program.
The driver, while still in park was informed that i needed to retrieve my bag from the sidewalk before heading to bklyn. I did ask that driver if we definitely had to pay again and he said yes if your ds isnt one who is able to just go behind a tree maybe its best to bring spare clothes out just in case. The bus was pretty clean, quiet, the seats were comfortable, and it was a smooth ride from dc to nyc. Appreciate your bus drivers monday, and everyday seattle. Reviews from nussbaum transportation employees about nussbaum. Nashville schools collects resolutions to bus driver complaints. Lodge complaint against best drivers with phone call or email. Subscribe to my free weekly newsletter youll be the first to know when i add new printable documents and templates to the network of sites.